Terms and Conditions
Regrow warranty covers genuine manufacturing defects in the product and its covered components.
The warranty is valid only when the product has been purchased from an authorized Regrow dealer or through an official Regrow sales channel. Proof of purchase may be required when making a warranty claim.
This warranty is non-transferable and applies only to the original purchaser.
Breakage of glass, knobs, fittings, or other fragile components caused by misuse, mishandling, or accidental damage is not covered under warranty. Customers are advised to handle such components with appropriate care.
To maintain warranty validity, the product must be installed, operated, and maintained according to the instructions and safety guidelines provided in the user manual. Warranty coverage may become void in cases of negligence, misuse, improper installation, unauthorized modification, or accidental damage.
The warranty covers manufacturing defects and defective covered parts only. Regrow reserves the right to repair the product or replace the defective component, where appropriate. Replacement parts may be new or refurbished and will be selected at Regrow's discretion. Any parts replaced under warranty may become the property of Regrow.
Any repair, modification, or servicing performed by an unauthorized person or service provider may void the warranty.
The standard warranty period for covered parts and service is one year from the date of purchase, unless a different warranty period is specifically stated for the product.
Regrow reserves the right to charge for repairs, replacement parts, service visits, or other services that fall outside the scope of the warranty.
Warranty Exclusions
Normal wear and tear of consumable or replaceable items such as filters, bulbs, rubber gaskets, hoses, and similar components.
Damage to external finishes, discoloration, scratches, dents, or damage to removable, decorative, fragile, or breakable components such as glass, knobs, trays, caps, and similar parts.
Damage caused by misuse, negligence, accidental damage, improper transportation, improper installation, unauthorized disassembly, alteration, or modification.
Damage caused by fire, explosion, gas leakage, flooding, lightning, natural disasters, pests, pollution, or other circumstances beyond Regrow's reasonable control.
Damage caused by voltage fluctuations, power surges, unstable electricity supply, use of unauthorized power sources or generators, or other electrical irregularities.
Damage resulting from improper, contaminated, or unsuitable water or gas supply where applicable to the product.
Warranty does not cover damage resulting from failure to follow the safety instructions, installation requirements, operating procedures, or maintenance guidelines provided with the product.
Any use of unauthorized devices, modifications, or equipment that may affect the safe operation of the product can void the warranty.
Service & Visit Charges
Service or visit charges may apply to warranty claims after the first month of purchase, particularly where the issue is found to be outside the scope of the warranty. Any applicable charges will be communicated to the customer before the service is carried out.